Privacy Policy
Effective date: 16 April 2026
Website: chillclifton.com.au
Business: Chill Clifton Beach Cafe / The Big Chill
1. About this Privacy Policy
At Chill Clifton Beach Cafe and The Big Chill, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use and protect personal information through our website and related customer interactions.
By using this website, contacting us or making a booking through a third party booking platform, you agree to the collection and handling of your personal information in accordance with this Privacy Policy.
2. What personal information we collect
Through the contact form on our website, we collect the following personal information:
- Name
- Email address
- Phone number
- Message
We do not collect any other personal information directly through this website unless you choose to provide it to us.
3. How we collect your information
We collect personal information when you:
- complete and submit the contact form on our website
- contact us directly by email or phone
- make a booking for The Big Chill through our third party booking provider, Now Book It
4. Booking platform
Bookings for The Big Chill are managed through Now Book It. When you make a booking through that platform, your information is collected and handled by the booking provider in accordance with their own privacy practices and policies.
We recommend reviewing the privacy policy of Now Book It before submitting your personal information through their platform.
5. Why we collect your information
We may collect and use your personal information for purposes including:
- responding to your enquiries
- communicating with you about your message or request
- managing customer service enquiries
- facilitating restaurant bookings through our booking provider
- maintaining the operation and security of our website
- complying with legal obligations where required
6. Disclosure of personal information
We may disclose your personal information to third parties where reasonably necessary for the operation of our business, including:
- website hosting or IT service providers
- the booking provider used for The Big Chill reservations
- professional advisers where required
- government or regulatory authorities where required by law
We do not sell your personal information to third parties.
7. Cookies and website data
Our website may use basic website technologies necessary for site functionality, security and performance. However, the only personal information we actively collect through the website itself is the information submitted via our contact form.
If analytics, tracking tools or marketing technologies are added in the future, this Privacy Policy may be updated accordingly.
8. Storage and security
We take reasonable steps to protect the personal information we receive from misuse, interference, loss, unauthorised access, modification or disclosure.
While we take care to use reasonable security measures, no internet transmission or electronic storage method is ever completely secure.
9. Access and correction
You may request access to the personal information we hold about you, and you may ask us to correct any information that is inaccurate, incomplete or out of date.
To do so, please contact us using the details below.
10. Retention of information
We retain personal information only for as long as reasonably necessary to respond to your enquiry, provide our services, comply with legal obligations or resolve disputes.
11. Third party links and services
This website may contain links to third party websites or services, including Now Book It. We are not responsible for the privacy practices of those third party websites or providers. We encourage you to review their privacy policies before providing any personal information.
12. Complaints
If you have a complaint about how we handle your personal information, please contact us and we will do our best to resolve your concerns within a reasonable time.
13. Contact us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a complaint, please contact us:
admin@chillclifton.com.au
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.